1. Introduction

Welcome to the Kindspire Support website. These Terms & Conditions govern your use of our website and services. By accessing or using our site, you acknowledge that you have read, understood, and agreed to be bound by these terms in full. If you disagree, please refrain from using our services.

2. Eligibility and Service Description

Kindspire Support provides disability support services by the National Disability Insurance Scheme (NDIS). Our services are available to:

• Registered NDIS participants

• Guardians, carers, or nominated representatives of participants

• Support coordinators or case managers acting on behalf of NDIS clients

We offer a range of services designed to support the independence, well-being, and community engagement of individuals with disability.

3. User Accounts and Responsibilities

To access certain features of our services, you may be required to create a user account. You agree to:

• Provide accurate and up-to-date information during registration

• Maintain the confidentiality of your login credentials

• Please notify us immediately of any unauthorised access or use of your account

You are responsible for all activity that occurs under your account.

4. NDIS Compliance

Kindspire Support adheres to all relevant NDIS Practice Standards and Quality Indicators.

Our services are designed to align with and support participants’ NDIS plans and goals. We maintain up-to-date records, respect participant choice and control, and ensure service delivery is in line with best practices and compliance obligations.

5. Service Bookings and Cancellations

Bookings can be made via our website, by phone, or through email.

• Some services may require a deposit or pre-approval through the participant’s NDIS plan

• Cancellations must be made at least 48 hours in advance to avoid incurring fees

• The current NDIS Price Guide may bill late cancellations or no-shows

6. Fees and Payments

All service fees are outlined in alignment with the NDIS Pricing Arrangements and Price Limits.

We accept payments through:

• NDIS Plan Manager

• Agency-managed (NDIA)

• Self-managed participant accounts

Invoices and receipts will be issued for all services provided.

7. Intellectual Property Rights

All content on the Kindspire Support website, including text, graphics, logos, and documents, is the property of Kindspire Support unless otherwise stated and is protected by copyright and trademark laws.

Users are not permitted to reproduce, redistribute, or commercially exploit any content without prior written consent.

8. User Conduct

Users must use our website and services in a respectful and lawful manner.

Prohibited activities include:

• Misrepresenting identity or eligibility

• Uploading malicious code or engaging in disruptive behaviour

• Using the site for unauthorised commercial activities

We reserve the right to suspend or terminate access for breaches of these terms.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for full details on how we collect, store, use, and protect your personal information in line with the Australian Privacy Principles and NDIS requirements.

10. Disclaimers and Limitation of Liability

Kindspire Support provides information and services in good faith.

We do not guarantee uninterrupted or error-free access to the website.

To the extent permitted by law, Kindspire Support is not liable for any loss or damage arising from your use of our website or services.

11. Amendments

We may update these Terms & Conditions from time to time to reflect changes in law, practice, or our services.

All changes will be posted on this page, and continued use of our website will constitute acceptance of the revised terms.

12. Governing Law and Dispute Resolution

The laws of New South Wales, Australia, govern these terms and conditions.

Any disputes arising from or related to these terms will first be addressed through good-faith negotiations. If unresolved, disputes may be referred to mediation or arbitration by applicable legislation.

13. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please get in touch with us:

Email: info@kindspiresupport.com

Phone: 0432 358 306  

Address: 4/562 Hume Highway, Casula, New South Wales 2170, Sydney, Australia